The Incident Tracking application allows for the tracking of any problems, work assignments, projects or support incidents that are recorded and assigned to specific people within defined departments or company divisions. The Intranet user sees the tasks that have been assigned to them. From this point the task can be selected and notes made concerning work performed. All notations are stored in a history file. Upon completion, the incident can be assigned to another user or can be marked as closed. This application simplifies project management and customer support and can be used to accomplish a wide variety of task-oriented work throughout various departments.
When used in conjunction with Contact Management, a company can create an instant online customer care center. Incident Tracking is an Intranet only application, incorporating local user access rights.